ITSU Policies
CLAHS's Information Technology Services Unit (ITSU) provides technical support for faculty and staff in some of the departments in the College of Liberal Arts and Human Sciences. ITSU troubleshoots problems related to operating systems, application software, computer viruses, and peripheral devices. ITSU strives to stay up-to-date on the latest information regarding hardware and software, and then passes that information on to you. Please visit www.itsu.clahs.vt.edu for more information.
If you are in need of assistance please email CLAHS ITSU at ITSU or if your email is not working phone us at 231-9203. Please do not email the any of the staff directly.
The following are ITSU policies for the 2007-2008 academic year.
For the upcoming year changes are taking place within the different Operating Systems.
Machine Set up Policies
Vista information
Information Technology Services Unit does not currently offer installation or support services for the Microsoft Windows Vista operating system. The software is currently being evaluated by departmental IT staff, which has found numerous issues between software vendors and Windows Vista. These issues range from limited printer and software support including Hewlett Packard network printers, Adobe Reader 8, Adobe Studio 8 and Norton Antivirus. It is the goal of Information Technology Services Unit to provide computer users the access and functionally of a computer system that utilizes these types of programs and hardware. As Microsoft Windows Vista cannot offer a stable working environment, ITSU will continue to only support Windows 2000 and Windows XP for the PC.
We do not have a date on when we will start supporting and installing Vista.
Microsoft Windows Operating Systems Support on Apple Hardware
Currently, Apple Computer Company does not support Windows operating systems on their computers, however, software applications such as Parallels and Bootcamp are now available to end users allowing Microsoft Windows operating systems to operate on Apple hardware.
ITSU will not be supporting parallels, nor the software programs installed in parallels. We will be offering installation of parallel and Windows XP, if you have the license for them, however, we will not offer support after installation, no file transfer, creation of account, setting up network access, installing software of any kind including the windows security updates.
If you chose to run this software on your computer, you will need to take the precautionary steps to secure it and back it up as ITSU will not offer support on those issues.
Software
ITSU will install university-owned software, i.e. Norton Antivirus, browsers, Eudora. For a list of all university-owned software please see http://www.computing.vt.edu/software_and_hardware/index.html. ITSU will install other software if disks and licenses are provided, but are unable to support this software.
Operating systems supported by ITSU are Microsoft Windows 2000, XP and Macintosh OS 10.x. Application software supported by ITSU includes the Microsoft OfficeTM family (including Internet Explorer), Qualcomm Eudora, and other applications commonly used on campus. Questions about Banner should be directed to 4-help or 231-HELP (4357)
Hardware
ITSU provides support for hardware such as PDAs, printers, scanners, ZipTM and JazTM drives, CD burners, RAM, network cards, external hard drives, and disk drives. Support includes installation, removal and troubleshooting.
Computer Setup (Departmental and FDI)
ITSU will set up computers but, we
ask that the computer be out of the box and
put in the location where it is to be installed
or have FDI/SCHEV equipment delivered to
119 Wallace Hall for set up and then we will
make arrangements to deliver it to you. We
will hook up all cables, install the latest
versions of university-owned software, and
hook up printers. However, we do NOT supply any cables,
monitors or other hardware.
Laptop Setup (Departmental and FDI)
ITSU will set up laptop computers but we ask if the machine is not your primary computer that they are brought to 119 Wallace Hall for the set up. We will install the latest versions of university-owned software and make sure it will go online using the Virginia Tech Ethernet, Wireless, and modem pool, if needed. However, we do NOT supply any cables or other hardware.
File Transfers and Backing up of files
Due to liability issues ITSU will only transfer e-mail files, bookmarks or favorites, and files in "My Documents".. We will instruct you on how to back up your files and transfer them.
Other Policies
- ITSU strives to answer all computer questions but we admit there may be problems we cannot solve.
- ITSU is staffed by Graduate Assistants, two full-time staff members and one part time staff.
- Please be patient during times of peak demand.
- To ensure fair and timely service, requests are serviced in the order they are received. We ask that you do not ask ITSU staff to fix additional computer problems once the ITSU staff arrives; we try to address each request as it is received.
- Additionally, please do not make requests of staff when you happen to see them; in order for the system to function properly, all requests must be made by e-mailing ITSU or if your email is not working by calling 231-9203. Specific staff members are not available by request due to rotating schedules and the need to complete ITSU requests in a timely manner.
ITSU only services university-owned machines. When having computer problems on university-owned machines from home or a laptop, we ask that you bring your university-owned machine to the ITSU office, located in 119 Wallace Hall. You will be notified when service on you computer has been completed.
College of Liberal Arts & Human Sciences
ITSU Policies
